VLAND Full LED Headlights For Dodge Ram 1500/2500/3500 2009-2018/Ram 1500 Classic 2019-2021

Manufacturer warranty of one year from the date of purchase.

Free Shipping From Local Warehouse.

We have warehouse located in the United States(Except Puerto Rico, Guam, and Hawaii), Canada, Australia, United Kingdom and Europe(Only Include EU countries). Priority shipment of our items will be arranged from the domestic warehouse with FREE SHIPPING by local carrier and usually takes 3-7 days of delivery

If the item is out of stock from overseas warehouse, we will arrange shipment from China factory with international shipment (EMS, UPS, FedEx or others), it will take around 10 days (Extra shipping fees may apply based on countries).

It should be noted that if you choose the EMS logistics method, it may take 1~2 months.

To make sure your courier can be sent in time and provide you with the best possible service here are some tips when checking out online:
1. Make sure your shipping address is correct;
2.Include an accurate phone number and email address when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.

3.Multiple Items.We will ship your order as items become available, so there are times when you will receive multiple shipments. But we will not charge you more fees.


Shipping Methods
Shipping Methods- USPS, UPS, FedEx, DHL ,GLS,EMS,TNT and the others.

Normally, we will ship the product customer ordered from the nearest warehouse. Customers will get their items in 5-10 business days. However, we can not promise products customers want are in stock every time.

Delivery Time

Our warehouses strive to have orders processed and ready to ship within 1-3 business days(Not including holidays and weekends).
Shipping time will normally take 3-7 business days. Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures or other causes.

Shipping Fee

It depends on your order address, product weight/dimensions and shipping methods you choose:

Tail Lights: Normally $20~$200

Headlights: Normally $60~$300

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please keep all boxes labels and user manuals when you receive the package. In the event merchandise is damaged, becomes defective or needs to be returned, please message us and provide the product label, video& pictures proof, make sure the pictures& video clearly shows the defect.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support03@vland-official.com.

Please contact our Customer service at support03@vland-official.com to get the return address.